Service & Support with Salesforce.com

With its unique, on-demand customer service application, salesforce.com is changing the way companies build customer loyalty by helping them transform customers into evangelists. Developed by the leader in on-demand customer relationship management (CRM), Salesforce is the one customer service solution that your agents will actually love.

Find out more about this service:

Datasheet: Customer Service ›

Case Study: Misys Banking ›

Screenshots ›

Case Study: NJ Transit ›

Gartner Magic Quandrant ›

Salesforce Comparison Chart ›

 


Get Up and Running in Weeks: The Salesforce award-winning customer service solution can be deployed in weeks, not months or years. And with our multitenant, on-demand solution, upgrades are truly seamless—you'll benefit from enhanced capabilities to both the software and the platform with every new release.

Improve Agent Productivity: Salesforce was designed to bring the simplicity of the Web to every agent. Our dream agent desktop combines the best of CTI, agent console technology, and workflow automation to maximize your agents' productivity. Salesforce's easy Web interface lowers training time and increases agent adoption.

Respond Quickly to Business Changes: Point-and-click configuration tools allow even non-technical managers to respond quickly to changes by automating business processes and creating custom screens in hours, so you can stay ahead of your evolving business needs.

Awards Gartner: Salesforce.com is positioned in the Visionaries Quadrant in the 2007 Magic Quadrand for Customer Service Contact Centers gr_prm_award.gif

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Contest Details
The following components will be part of your Intel Business Exchange service offering.
Features
  • Case Management, Data Validation and Document Management for the Call Center and Customer Portal.
  • 30-Day Trial of SalesForce.com
  • Higher Editions can include features such as Knowledge Base, Service Dashboards, and Agent Console

"We have global support centers all over the world. In India, United Kingdom, Sophia, Bulgaria, and also in North America. The biggest advantage we get with Salesforce Call Center is the ability to collaborate between the various support centers and provide world-class support to our customers."

—Pankaj Bhardwaj, VP Global Support, Tumbleweed Communications


"Salesforce Service & Support was implemented with record speed. We’re reaching out to our customers in a self-service mode, something we couldn’t do before, and our customers are very happy with that."

—Andrew Derrer, CEO, Misys


"The on-demand technology of Salesforce Service & Support has rapidly advanced our technical support call center and helped us manage our business with much greater efficiency."

—Vala Afshar, VP, Global Technology Services

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